They have to listen to the other person. They also have to try to think of a solution that both people can agree with. They should try to see it from both sides of view and try not to judge the other person.
Hopes this helps!
Identify problem
Gather info
Identify options
Evaluate options
Consider consequences
Choose the best option
Make a plan
Carry out plan
Evaluate how plan worked
I’m not really sure where Consider consequences goes but I’m pretty sure the rest are right. :)
There are a lot of names for it. The most common is senior slump and senioritis.