Audio is one of the many communication media through which content creators and presenters can transmit their work to the public.
Thus, audio can, alone or in an inclusive way together with other media such as visual, images, etc., transmit certain information that will be captured by viewers.
Many presenters prefer audio as a means of transmission because through this they can translate into words and other sounds the ideas they want to make known to the public.
I would say to tell her how much you love and care about her and try to talk through what factors contributed to her dealing this way and just listen I know this is what I want when I get like that