Answer: c) presents the good news immediately.
Explanation: The claim that is raised by the customer must be considered for the evaluation and understanding the problem of the customer or customer's product . Business communicator should always reply the adjustment message starting with the good news so that customer can be satisfied by the business services.
Other options are incorrect because it does not explains business position, friendly interaction is not presented and summary of the claim is not represented in adjustment message.Thus, the correct option is option(c).
Answer:The recency effect
Explanation:
The recency effect refers to our ability to remember something that has occured most recently or something that we have studied most recently.
Let us say you were memorising a list of things that you probably need to purchase it is very likely that you will remember those that you memorised last. This means we are more likely to remember something that has just happened than something that happened long ago
It relies on our short memory which is referred to as a primary active memory and is capable of retaining a small amount of our very recent memory.
Jason start to act well within 6 weeks before evaluation because he knows this memory will be more recent in his boss's mind and the boss will be able to easily remember it and this is likely to make him get great evaluation from the boss.
Hey there,
I believe the correct answer is C.
:)