Question

All of the following are organization-directed benefits associated with offering unconditional guarantees except: a. the guarantee provides a means to avoid bankruptcy. b. the guarantee forces the firm to focus on the customer's definition of good service. c. offering the guarantee forces the firm to examine its entire service delivery system for failure points. d. the guarantee can be a source of pride and provide a motive for team building within the firm. e. the guarantee states a clear performance goal that is communicated to employees.

Answer 1

Answer:

All of the following are organization-directed benefits associated with offering unconditional guarantees except:

a. the guarantee provides a means to avoid bankruptcy.

Explanation:

Providing or offering customers unconditional guarantees does not help the company to avoid bankruptcy.  Bankruptcy arises from inadequate financing resulting from overtrading.  Importantly, offering guarantees to customers communicates a clear performance goal to employees to improve service delivery to customers.