I'm not quite sure what you are asking for but in guessing you are talking about The Sistine chapel ceiling, painted by Michelangelo.
Answer:
consistency of quality
Explanation:
Quality awareness is a term used to describe a situation where a company or organization maintains quality service, or the promotion of high quality products and services, in a continuous and uninterrupted manner throughout the company's existence. In quality awareness the company sets a standard that must be followed forever, because it establishes the satisfaction of its customers.
Quality awareness cannot be observed at the Hyatt, as a customer who has been treated very well before, received a very low quality service when he returned to the establishment.
