After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.
- In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
- In the case of Wintergarden Resort, the knowledge gap is quite big.
- Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
- To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:
- The pool should be properly heated;
- The rooms should be ready before the customers arrive;
- The singer should be able to sing;
- The breakfast should be fresh.
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Answer:
being a right person in my opinion
During a trial or deposition, an expert witnesses should do all of the following EXCEPT <u>memorize well-crafted answers to say what they think sounds effective(B)</u>
Explanation:
During a trial the expert witness should never memorize well crafted answers ,because he/she can be cross questioned on various aspects of the case.
The expert witness should firstly listen carefully to the questions that are being asked.
Secondly should give attorney the time to object to the question
Thirdly the answer to the question asked should be short and precised.
The three things that allowed the Spanish to defeat the Aztec were horses, gunpowder, and disease. That’s my answer
Answer: I think the strategy is that neither will confess
Explanation: They both know that they want to confess to get less time but if they both confess they will get 10 years so they both decide to stay silent rather than risk it.
