I think that the word you are looking for is globalization.
Answer:
Identify the problem.
Explanation:
This is the first step of trouble shooting.
The technician must first of all most be able to identify what could have led to the problem ( the computer not turning on). He will think of possible things that could lead to that issue first before knowing what next to do.
Answer:
This is an investment in profit.That should be answer
