The order in which the technician should visit the customers according to the priority level of their service level packages and problems would be "customer d", "customer c", "customer b" and "customer a".
Further Explanation:
<u>A technician should visit the customer first who has got the platinum service membership and the reason behind that is that a platinum service customer has already paid more to the company to opt for a platinum service. </u>So, even if the customer with a platinum membership is the last one to call support system and get his complaint registered, the representative of that company or a person from a customer support of that company will visit the customer first with a platinum membership as these are such kind of perks that a company provides to the customers who have paid for the elite services of the company.
This system is followed by the decreasing level as the customer who has platinum membership will be a priority and will be followed by a customer with gold service <u>membership, silver service membership and at last, the technician will visit a customer with Bronze Service membership. </u>
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Answer Details:
Grade: High School
Chapter: Company Priority Levels
Subject: English
Keywords:
Customer, Support, Gold, Bronze, Silver, Platinum, Membership, Customer Service, Representative, Perks.