Answer:
Training
Explanation:
The means of providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance is called training.
Training means giving new or current employees the skills they need to perform their jobs.
You're demonstrating effective listening skills
listening skills are skills to listen well and understand well what people are saying, and you can demonstrate them by repeating in your words what was said: this shows you understood what was said, since you couldn't do it without properly understanding him
