Question

Leslie has completed the organizational design of her firm but is now interested in the second key informal building block, which she believes will help her firm achieve a competitive advantage. Specifically, she's interested in how things will get done on a day-to-day basis and the intangible piece of her organization that cannot be easily codified. Leslie wants to build an effective: __________
a. organizational culture.
b. list of standard operating procedures.
c. performance and reward standards.
d. employee handbook.

Answer 1

B.

list of standard operating procedures