Question

Firms that listen to existing customers and tailor offerings based on this input are far more likely to identify potentially disruptive technologies than those that experiment with products that existing customers do not demand. True False

Answer 1

Answer:

The correct answer is False.

Explanation:

The keyword of the new technologies is connectivity. The satisfaction of the client will depend on the quality of said connectivity, and the efficiency and speed of the response. Accordingly, customer service is vital for subsistence and business growth, particularly with regard to digital businesses.

Digital transformation is a reality, therefore it is important to know how to apply technology to optimize customer service. Since good marketing strategies and proper customer service are key to increase sales and customer loyalty.

There are many tools that, properly implemented for customer service, will achieve excellent results for your business.