No it is our curiosity that we learn history with fun it is true
ANSWER:
Crusades, military expeditions, beginning in the late 11th century, that were organized by western European Christians in response to centuries of Muslim wars of expansion. Their objectives were to check the spread of Islam, to retake control of the Holy Land in the eastern Mediterranean, to conquer pagan areas, and to recapture formerly Christian territories;
It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.
