Answer:
B. Switching
Explanation:
Based on the information provided within the question it can be said that the term that would best describe Carla's behavior would be Switching. This is when a customer changes from one product or service provider to another completely different one within the same industry. Usually because of a bad experience or they are overall displeased with the service provided, which seems to be the case with Carla's first haircut.
I'm not a mathematician but I'm going to go out on a limb here and say 44%!
True they belong to the bracket of unemployed citizens and are dependent on the working force or are consuming their savings