Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
Civil Rights Act of 1964 is the forbade workplace discrimination based on race. The arrangements of this social liberties act denied separation on the premise of sex and additionally race in contracting, advancing, and terminating. "Sex" was included at last.
Answer:
a. psychoanalytic
Explanation:
In psychology, the psychoanalytic perspective is one of the mains schools of psychotherapy. It was founded by Sigmund Freud, and one of its main concepts refers to the existence of the unconscious.
According to him, we are motivated by unconscious needs and desires (which we are not aware of) and that have their roots in our early childhood experience. This perspective stresses the importance of early childhood experiences and their influence in our adult day-to-day lives.
In this example, Diana wants to find a therapist who will help her explore her unconscious motivations and how her early childhood experiences are affecting her now. We can see that the unconscious motivations and the importance of early childhood experiences are two of the main concepts in psychoanalytic perspective and therefore she should look for a therapist with a psychoanalytic perspective.
The Federation was made in 1953 and fell apart in 1963.
Answer:
C
Explanation:
The Federalists believed in the formation of a strong central government, thinking a central government would help to unify the nation and address issues of war or conflict in a way that protects the people. A strong national government will help to ensure the effectiveness of military, foreign diplomacy and national reputation. One unified government is more effective than 13 (now 50) separate state governments attempting to coexist peacefully, also this would eliminate states declaring war on each other (then the civil war happened sooo that's that)
