Answer:
because they have loads of work to do and they even have to bear some crazy patients so..
I think that it's
B. alliteration
because with alliteration it means you can describe what you hear
I see only two pronouns here: "you" and "I" - they are both personal pronouns, so the correct answer, whichever of them is underlined, must be "personal".
Some more information that might help:" a reflexive pronoun usually ends with -self, for example: oneself.
A demonstrative pronoun is for example "this"
