Answer: 1. Give students a chance to cool off and reflect on their feelings. Even if disputes occur in the middle of class, when you may not be able to discuss the situation with the students, you can provide students with a quiet space to calm down and focus on some reflection questions to prepare for a later discussion (check out our handout at the end of the article for a sample reflection guide).
2. At an appropriate time, bring the students together, and with your help, ask them to share their feelings about the situation. This is often the most difficult step, especially for students who are not used to resolving conflict in this way.
