Answer:
The quality of the service consists in meeting the expectations that a customer has about how well a service allows him to meet his needs.
Explanation:
The components of quality in service include:
- Reliability, is the ability to offer the service in a safe, accurate and consistent manner. Reliability means providing the service well from the first time.
-Accessibility. Service companies should make it easier for customers to contact them and to receive a fast service.
-Response, is the provision that serves and gives a fast service.
-Security. Clients should perceive that the services that are being provided lack risks.
-Empathy, put yourself in the client's situation, to know how they feel.
-Tangibles. Both the physical facilities and the team of the organization must be the best possible and the employees must be well presented.
Answer:
<u>Statement no 1 is true</u>. A primary response occurs when an antigens invades the body for the first time. B cells and T cell are activated to generate a response.
<u>Statement no 2 is true</u>, the B cells form plasma cells and memory cells during a primary response.
<u>Statement 3 is false</u>. A secondary response is faster than the primary response. When a pathogen invades the body again, the immune system already has memory cells for this pathogen. These memory cells will generate a quick response.
<u>Statement no 4 is true</u>. During a secondary response, the plasma cells will make more plasma cells and will also make memory cells as the pathogen might invade again.
The answer is neuroplasticity. The cerebrum's capacity to rearrange itself by shaping new neural associations all through life. Neuroplasticity enables the neurons in the mind to make up for damage and ailment and to modify their exercises because of new circumstances or to changes in their condition.
