Question

Discuss how either good or poor quality affects you personally as a customer. Give specific examples and describe an experience in which your expectations were met exceeded. or not met when you purchased goods or services. Did your experience changed your regard for the organization and or product or service? How?

Answer 1

Answer:

Quality is the perhaps the most desired thing in a good or service, however, sometimes, as customers, we have to compromise on quality for a cheaper price.

Personally, I look for quality when I buy a laptop. I have had four laptos in my life. Two of those laptops were HP, and the two other were Lenovo.

I had a good experience with my first HP laptop, so I bought another one years later. That second HP had many technical issues only a few months after the purchase, and a year later I ended up buyina new Lenovo laptop.

That first Lenovo lasted for over 4 years until I replaced it for a new one.

In this case, the lack of quality I have personally experienced with HP has made me ditch the brand altogether.