Suppose that we have a box containing 5 white marbles, 6 blue marbles and 4 yellow marbles. Now draw 4 marbles from this box and
let event A be the event "Draw at least three white marbles" and let event B be "Draw at least three blue marbles". The events A and B are: a) mutually exclusive
b) complementary
c) independent
d) impossible
e) none of the above
An associate should continue to smile and try to be of some help in this type of situation.
Explanation: The customer might be frustrated because of the question they're about to ask the employee. Maybe if the employee helps with the question there frustration will end. :)