Answer:
Explanation:
I just aksed this same question
Answer:
The correct answer is 1. Social engineering
Explanation:
In computer security, social engineering refers to a technique where someone with a malicious intent tricks or manipulates people else to give up confidential information or perform an action that goes against their best interest.
In our case, this can be seen as a very clear case of social engineering. This is because the situation is extremely suspicious: it's extremely rare, for a software company to call a specific customers to alert them of bugs and offer assistance in order to "fix" said bug. The "tech" expert could mislead an unsuspecting user into revealing some confidential information or installing backdoor software disguised as part of the bug fixing process. This situation is not unlike pop-up ads that appear on some websites, alerting the user that a virus or a security flaw has been detected, and prompting the user to click a dodgy link that actually leads to a malicious website or downloads some equally malicious software.
First and foremost, the hotel personnel must apologize. It the responsibility of the hotel to ensure quality service. Regardless the situation or whose fault the relocation is, the hotel must acknowledge the inconvenience the guest is experiencing.
To compensate for the trouble, here are some things that hotel personnel can do:
1. Make sure to arrange another accommodation ready to receive the guest (with free transportation, free one-night stay if needed to be relocated to another hotel).
*Offer the expected room for the guest the next day if it's already available.
2. Explain and apologize for a relocation. Assure that the hotel is doing its best to make up for the inconvenience.
3. Offer discount and freebies to guest that checks-in late so a relocation won’t have to happen.
The answer is (A) John Lewis
