Answer:
The loss of New Orleans affected the Confederacy because.
They were no longer able to use the Mississippi River to import and export supplies. Also the blockade made it even harder to import things like food ammo and guns also making the confederacy low on man power
i hope this helps
Confederation was chosen by congress because they the felt the need for a strong union and a government powerful enough to defeat Great Britain.
B is the answer to the question you are asking... am I at 20 characters yet??
It is considered to be important and in a way of calming down the customer as having to listen and understand them is a way of letting them know that you care about them and their current situation. This will enable them to vent on their problems and to prevent them from having to burst out in an outrage if you-- as an employee, fail to recognize your customer's needs.