Gerald sends a garbled email message to his coworker Lucy about a sales conference. Lucy calls him to say that she's confused by
the contents of the message. Which two statements could Gerald make to help clear up the misunderstanding?
"Do you expect me to do everything twice? I have no time for this."
"I don't know why you're always so confused. It's perfectly clear to me."
"That wasn't what I intended to write. Please let me clarify my position."
"I'm sorry my email was confusing. Here's a clearer version."
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"What do you expect? I have a lot of things to attend to."
"That wasn't what I intended to write. Please let me clarify my position."
"I'm sorry my email was confusing. Here's a clearer version."
Explanation:
When someone has a problem with an email you sent, I know that we want to let them have it, but it is always important to be kind and offer assistance and clarification if needed.
In “Letter from Birmingham Jail” Martin Luther King Jr. structures his ideas strategically as he uses symbolism and rhetorical questions to persuade his readers to help put an end to segregation.
