Answer:
that's your whole homework?
Answer:
An associate should continue to smile and try to be of some help in this type of situation.
Explanation: The customer might be frustrated because of the question they're about to ask the employee. Maybe if the employee helps with the question there frustration will end. :)
Answer:
1. 14 hours and 14 minutes
2. 25 hours 12 minutes others say 9 hours 42 minutes. Not so sure about this one
