U were put to work every day so it was tough
Let's think of an example for such an organization: United Nations, The European Union, NATO. How would you expect them to communicate with the masses?
The most likely options are either through posters, TV advertisements or press conferences seen in the TV. This means that they communicate through the media - answer b.
I believe the answer is b strong sense of loyalty
be is the answer that applies to this exert. Hope this helps. :)
Anaya's conclusion is accurate because it is an appeal based on the author's feelings. The author's expression on such matter gave the context a deeper and understandable meaning that enables the reader to empathize with the material that was written.