Answer:
Dear Sir/Madam,
I am writing to you because I had a problem with the conditions that I received my phone when buying it.
On the 20th of February, I have bought an android phone in the New York Samsung Store. After purchasing the phone, I saw a crack in the body of the phone. The fissure is in the middle of the screen and affects the proper function of the phone.
Since you sold me a phone that is not in perfect condition, which is what I have paid for, I would like for Samsung to replace it with a new one in flawless condition.
Yours faithfully,
Jake Jhonson.
Explanation:
When we write a letter where we complain or claim for something, we have to describe the reasons why we are, in this case, claiming. To do so, first, we write an introduction where we state our problem. Then, we describe in detail what happened and the problem, and finally, we ask for a solution, which, in this case, is a new phone. It is important to use formal language and be polite while making our claim.
