Answer: (C) Active
Explanation: Active listening as a listening technique involves maintaining eye contact and sending back channel signals to show interest. In itself, the listener has to be fully concentrated on what is being said by listening with all senses rather than just passively 'hearing' the message of the speaker which aids in understanding, responding and then remembering what is was said. It helps foster strong relationships between people and is an invaluable communication skill.
Answer:
d. Supply chains should consider the needs of consumers provided those needs are consistent with marketing strategies.
Explanation:
In order for supply chain customer service to be effective, it is necessary to focus on customer needs and these needs must be aligned with the company's marketing strategies.
In other words, each stage of the supply chain must operate in an integrated manner, so that each process is synergistic and so that the final consumer can receive the product at the right time, in the right quantity and in the right quality. Therefore, supply chain management will improve each step of the process, guaranteeing the quality of the processes, the reduction of time, the reduction of costs and waste and ensuring the continuous improvement of the process, which will make the product go through each channel effectively, generating value and strengthening the relationship between the company and the consumer.
The answer is D because 4 hours working on problems are 0 hours of reading
The statement above is TRUE.
A company which produce a product that is consumed immediately usually have direct contact with customers. And in this kind of situation, the relationship between the customers and the company officials tend to be informal. The company tend to be flexible in their relationship with customers and the structure of such companies tends to be decentralized. Also, the company services tend to be dispersed and horizontal communication usually have preeminence over other type of communication.<span />
