We did this poem in our class too, the strongest form would be allusion because the crystal stair, and all the stuff on the stairs represents her life and the hardships in it.
Answer:
This is not an example of irony because the expression means that the person is receiving bad customer service.
Answer:
I'm going to start by saying something you probably already know: third person uses the pronouns "he," "she," "his," "hers," etc. First person uses "I" and "me."
What you have to do is decide what the man is thinking and write it out in first person. You could ask yourself:
How does the man feel? Is he sad, angry, happy?
The man is addressing children. How should this differ from if he were addressing an adult?
How thoughtfully is the man speaking? Is he on an angry rant or trying to gently break bad news?
If you were in a situation like this, what would you be thinking?
Rising action
Exposition is usually in the beginning where the characters are introduced, the background is explained and the setting is described.
Climax is basically the turning point.