I feel it is very direct how Jade could improve her feedback to Carla.
Reading Jade’s feedback above, I feel it is very direct. I felt it was a bit too direct if I’m being honest. I like direct feedback, where there is no sugar coating and it gets straight to the point. I like to know exactly what is going on and if there is anything I can improve. But, not everyone does.
Jade’s email can be effective or be the complete opposite depending on how Carla takes the message.
Let’s just say she’s more of a personal communicator, I feel like Carla might be upset because of how to direct Jade is being. To help Jade and Carla come to an understanding with no defensive acts, using the four-step formula will help. Step One: The Micro-Yes, asking a question that is short but important
Hi Carla,
Do you have a few minutes to discuss the last report you sent me to proofread for you? I have a few things I’ve noticed that could greatly help both of us.
Step Two: Data Point, list specifically what you saw/heard. Be specific.
I’ve noticed in the last report that there are a lot of basic errors such as grammar and informalities.
Step Three: Show impact, name exactly how that data point impacted you.
It is taking me longer to proofread because of those basic errors in your report, I’m finding it very time-consuming.
Step Four: End on a question, wrap feedback message with a question. Is it possible for you to proofread before sending me the report? It will cut out a bunch of time and I will be able to give you quicker feedback on your report. What are your thoughts on that
Using the four-step formula will help Jade give her feedback to Carla without being too direct.
“Hi, Carla,
Do you have a few minutes to discuss the last report you sent me to proofread for you? I have a few things I’ve noticed that could greatly help both of us. I’ve noticed in the last report that there are a lot of basic errors such as grammar and informalities. It is taking me longer to proofread because of those basic errors in your report, I’m finding it very time-consuming. Is it possible for you to proofreading before sending me the report? It will cut out a bunch of time and I will be able to give you quicker feedback on your report. What are your thoughts on that?”
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