I want to say susan. i appologize if it's wrong.
Answer: who did- I’m so cunfused
Explanation:
I would be able to tell you if you posted the passage. Anyways, I would say A is the answer.
Answer:
He shows empathy to encourage him, uses his knowledge to motivate him, teaches him to articulate his thoughts and feelings into words, and gives him hope that he can make life better.