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luda_lava [24]
2 years ago
8

Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as

tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies
Business
1 answer:
Verizon [17]2 years ago
4 0

Answer and Explanation:

Service failures are as follows:

Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure

Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure

Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure

The products that have high quality involves sony, HTC smart phones and these quality products would be from companies that are successful

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Joint ventures: a. are an alternative to new ventures. b. are attractive when entry barriers are high. c. are attractive when sp
Dafna11 [192]

Answer:

Are an alternative to new ventures.

Explanation:

Joint ventures is a business arrangement between two of more organisations to form a partnership. The oganisations involved share ownership, profits, investments.

A joint venture provides access to a large number of resources and it also provides the opportunity to gain new insight and expertise.

Different organizations enter into joint venture for either the purpose of a production process or research avtivity.

3 0
3 years ago
What is the term that describes the spreading of materials, money, and human resources to get work done in the most economical a
Butoxors [25]
Resource allocation - Apex answer

6 0
3 years ago
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The internal rate of return (IRR) is that discount rate that equates the present value of the cash outflows (or costs) with the
astra-53 [7]

Answer:

True

Explanation:

The internal rate of return is a measurement utilised in capital planning to appraise the productivity of potential investment. The internal rate of return is a markdown rate that makes the net present worth of all incomes from a specific task equivalent to zero. If the NPV  is zero the project is not feasible and if the NPV is zero or positive the investor should invest in that particular project

6 0
2 years ago
Suppose the number of firms you compete with has recently increased. You estimated that as a result of the increased competition
marysya [2.9K]

Answer and Explanation:

An increase in the number of firms increases the demand elasticity. As the demand elasticity increases from 2 to 3 it means you could encounter less demand if product prices are increased. At a demand elasticity of -3, it is regarded as inelastic demand and a change in price will not affect the demand for the product as customers are still likely to patronize the product example gasoline. Due to its high demand, an increase in price will not readily affect the demand for it. Therefore if you are to change the price from $10 at 2 to 3 demand elasticity increase, the percentage of increase from 2 to 3 is given as.

3-2/2 X 100 = 50%

The new charge (x) at -3 demand elasticity = 50%/3 = 0.66666666

The increase in the new charge is therefore $10 + $10x = $10 + $10(0.166666) = $11.67

3 0
3 years ago
You put $209 into an investment at 7% for four years. What will the balance be at the end of four years?
zloy xaker [14]

Answer:

$273.96

Explanation:

The balance will be the future value of $209, at 7% for four years.

The formula for calculating the future value is as below.

FV = PV × (1+r)^n

Where PV is the present value, $209

r= is the interest rate  7% or 0.07

n= 4 years

FV = $209 x ( 1+ 0.07) ^4

Fv =$209 x 1. 310

Fv = 273.9563

Fv= 273.96

7 0
2 years ago
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