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luda_lava [24]
2 years ago
8

Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as

tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies
Business
1 answer:
Verizon [17]2 years ago
4 0

Answer and Explanation:

Service failures are as follows:

Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure

Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure

Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure

The products that have high quality involves sony, HTC smart phones and these quality products would be from companies that are successful

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Suppose a construction company enters into a contract to build a warehouse for the hypothetical Vincent Corporation with a contr
Romashka [77]

Answer:

$300,000

Explanation:

A contract is formed between different parties when there is an offer and acceptance of terms in performance of a job.

In construction contracts where a construction company enters a contract to build a warehouse for Vincent Corporation. The amount they will lost profits depends on which party is breaching the contract and at which project stage it happens.

In this case the contract was breached by the owner before project began. Damages/lost profits are project price less project cost.

Lost profit= 700,000 - 400,000= $300,000

7 0
3 years ago
Porter co. is analyzing two projects for the future. assume that only one project can be selected. project x project y cost of m
zlopas [31]
Project x
Year ----- Cash flow ----- Net Invested cash
0              -----------           -68,000
1             24,000              -44,000
2             24,000              -20,000
3             24,000                0

Payback period = 2+ 20,000/24,000 = 2+0.83 = 2.83 years.
The final multiple choice is correct.
5 0
3 years ago
Read 2 more answers
It has been estimated that there are 107 billion pieces of mail per year. if the postage rates are raised 3¢, how much extra rev
Virty [35]
6783$ a month I think that's the answer I hope
7 0
3 years ago
XYZ Corp owns a 3-year $10 million par floating rate bond. The coupons on the bond are 12-month LIBOR. XYZ would like to hedge a
malfutka [58]

Answer:

 2.45%

Explanation:

The computation of the fixed rate is shown below:

Years to maturity   Zero coupon  bond price  YTM      Forward rate

1                                 0.99                     1.01%  

2                                      0.97                             1.53%       2.06%

3                                      0.93                            2.45%     4.30%

The fixed rate should be equivalent to the YTM of the 3 year bond i.e. 2.45% the same is to be considered

3 0
3 years ago
Why is the feedback loop important? Multiple Choice It looks at what is working and what could be different to maximize efficien
nydimaria [60]

Answer:

The answer is: It monitors progress so that corrective action can take place.

Explanation:

A positive feedback loop takes place when the company pays attention and listens to its employees' complaints or problems. Then it uses that feedback to improve workplace satisfaction and/or structural problems within the organization.

The goal is to increase workplace satisfaction, and as a result increase the employees' efficiency, increasing the organization's profits.

5 0
3 years ago
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