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luda_lava [24]
3 years ago
8

Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as

tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies
Business
1 answer:
Verizon [17]3 years ago
4 0

Answer and Explanation:

Service failures are as follows:

Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure

Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure

Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure

The products that have high quality involves sony, HTC smart phones and these quality products would be from companies that are successful

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The differences between the two are that ________ involve(s) both manufacturing and procurement with multiple manufacturers, sup
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The differences between the two are that <u>supply chain </u>involve(s) both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies.<u> logistics </u> refers to distribution activities in one company.

<h3>What is Supply chain and logistics?</h3>

Supply chain has to do with production or manufacturing and distribution of goods produce to suppliers, retailers or customers while logistics has to do transporting or distribution of goods or products.

Supply chain involve the following:

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Logistics involve:

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Inconclusion <u>supply chain </u>involve(s) both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies.<u> logistics </u> refers to distribution activities in one company.

Learn more about supply chain and logistics here:brainly.com/question/25160870

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3 years ago
Directions: Something that is valuable is scarce and give utility. Something that isn't value either doesn't give utility, or it
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Scarcity and Utility

I will explain the concepts of scarcity, value, and utility using my laptop and some writing pens.  I have only one laptop available in my family.  I use it 24-hours daily.  I attach so much value (utility) to the laptop because it is only one.  It is very scare in my household.  On the other hand, I have a packet of writing pens.  Pens are relatively not scare in my household.  If my laptop is missing, I will raise uproar in the house.  Everybody present will answer a tedious query.  But, if one of the pens gets missing, I may not even be aware that it is missing.  At the moment, I do not attach much value (utility) to the writing pens because I have many of them presently .  Writing pens are not scare in my household, as I said earlier.

Using these examples, I have demonstrated the concepts of scarcity, utility, and value.

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Therefore, scarcity is defined by the value and the relative availability of a good.  Scarcity is a basic economic problem that shows the gap existing between limited resources and unlimited needs.  Based on the lack experienced with satisfying a need, one has to always choose between alternatives in order to maximize resource allocation and utility.

Utility in Economics refers to the value or satisfaction derivable from the meeting of a human or economic need.  It is initially connected to the concept of scarcity.  But after attaining some level of utility, scarcity temporarily evaporates.  And this is the dividing thin line.  This is why they are mostly used together.  "Something that is valuable is scarce and give utility."  Something that is not highly valuable is not usual scarce and does not give much utility, at least, to an extent.

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