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luda_lava [24]
2 years ago
8

Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as

tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies
Business
1 answer:
Verizon [17]2 years ago
4 0

Answer and Explanation:

Service failures are as follows:

Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure

Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure

Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure

The products that have high quality involves sony, HTC smart phones and these quality products would be from companies that are successful

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Adam was explaining security procedures to new interns at his firm. It was difficult for the interns to understand what Adam was
RSB [31]

Incomplete question. The options;

A) Incorporate activities that directly involve the audience.

B) Explain how the information will help the audience.

C) Avoid jargon.

D) Compare unfamiliar concepts to familiar concepts.

Answer:

<u>C) Avoid jargon.</u>

Explanation:

Note, the term <em>"jargon"</em> basically refers to the use of highly complex or technical language in communication.

In this scenario, we observed that Adam did not take into consideration that the interns were<em> unfamiliar</em> with the complex terms he was using. Hence, an effective strategy he could have used in the above situation was to totally avoid the use of jargon in his communication with the interns.

5 0
2 years ago
A. Finance, or financial management, requires the knowledge and precise use of the language of the field.
Sergio [31]

Answer:

1. Amortization Schedule.

2. Amortized loan.

3. Annual Percentage rate.

4. Discounting.

5. Future Value.

6. Opportunity cost of funds.

7. Time value of money.

8. Annuity due.

9. Perpetuity.

10. Ordinary annuity.

11. PMT/r.

Explanation:

Financial accounting is an accounting technique used for analyzing, summarizing and reporting of financial transactions like sales costs, purchase costs, payables and receivables of an organization using standard financial guidelines such as Generally Accepted Accounting Principles (GAAP).

Some of the financial terminologies used in financial accounting are;

1. <u>Amortization Schedule</u>: A schedule or table that reports the amount of principal and the amount of interest that make up each payment made to repay a loan by the end of its regular term.

2. <u>Amortized loan</u>: A loan in which the payments include interest as well as loan principal.

3. <u>Annual Percentage rate</u>: A value that represents the interest paid by borrowers or earned by lenders, expressed as a percentage of the amount borrowed or invested over a 12-month period.

4. <u>Discounting</u>: A process that involves calculating the current value of a future cash flow or series of cash flows based on a certain interest rate.

5. <u>Future Value</u>: The name given to the amount to which a cash flow, or a series of cash flows, will grow over a given period of time when compounded at a given rate of interest.

6. <u>Opportunity cost of funds</u>: A 6% return that you could have earned if you had made a particular investment.

7. <u>Time value of money</u>: A concept that maintains that the owner of a cash flow will value it differently, depending on when it occurs.

8. <u>Annuity due</u>: A series of equal cash flows that occur at the beginning of each of the equally spaced intervals (such as daily, monthly, quarterly, and so on).

9. <u>Perpetuity</u>: A cash flow stream that is generated by a share of preferred stock that is expected to pay dividends every quarter indefinitely.

10. <u>Ordinary annuity</u>: A series of equal cash flows that occur at the end of each of the equally spaced intervals (such as daily, monthly, quarterly, and so on).

11. Time value of money calculations can be solved using a mathematical equation, a financial calculator, or a spreadsheet. The equation which can be used to solve for the present value of a perpetuity is given below;

Present value of a perpetuity (PV) = PMT/r

Where;

  • PMT represents the payment amount.
  • r represents the annual interest rate.
3 0
2 years ago
Which of the following actions would the Federal Reserve most likely take to rein in spiraling inflation?
ryzh [129]
The right answer for the question that is being asked and shown above is that: "Increase reserve requirement." The <span>action that would the Federal Reserve most likely take to rein in spiraling inflation is that of </span><span>Increase reserve requirement.
</span>
The right answer for the question that is being asked and shown above is that: "<span>Increase reserve requirement." </span>
5 0
3 years ago
Read 2 more answers
As utility companies tend to serve a whole market exclusively, they are known as ______ because the governments involved believe
kykrilka [37]

Natural monopoly  tends to serve a whole market exclusively.

<h2>What is Natural Monopoly?</h2>

A natural monopoly is a sort of monopoly that frequently arises as a result of the high start-up costs or considerable economies of scale of operating a business in a particular industry, which can result in significant barriers to entry for potential competitors. In a certain sector or region, a corporation with a natural monopoly might be the exclusive supplier of a given good or service. In industries that need specialized technology, raw materials, or other elements to function, natural monopolies may develop.

<h3>Key Features of Natural Monopoly</h3>
  • A natural monopoly is a special kind of monopoly that develops when there is only one company that can effectively provide the service in a particular area due to high start-up costs and considerable economies of scale.
  • A business with a natural monopoly may be the exclusive supplier of a good or service in a given sector or region.
  • Natural monopolies are permitted when one firm can provide a good or service for less money than any potential rival, but they are frequently very tightly controlled to safeguard consumers.

Learn more about Natural monopoly here:

brainly.com/question/2182872

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7 0
1 year ago
A local theater company sells 1,500 season ticket packages at a price of $250 per package. The first show in the 10-show season
swat32

Answer:

Dr cash    $375,000

Cr unearned revenue      $375,000

Dr unearned revenue     $37,500

Cr revenue                                    $37,500

Explanation:

The total amount realized from the sale of tickets is  $375,000($250*1500)

However,the cash proceeds should be debited to cash while it is also credited to unearned revenue

The revenue from fulfilling the performance obligation=1/10*$375,000=$37,500

The $37,500 is debited to unearned revenue and credited to sales revenue as that amount has now been earned

4 0
3 years ago
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