1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
luda_lava [24]
2 years ago
8

Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as

tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies
Business
1 answer:
Verizon [17]2 years ago
4 0

Answer and Explanation:

Service failures are as follows:

Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure

Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure

Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure

The products that have high quality involves sony, HTC smart phones and these quality products would be from companies that are successful

You might be interested in
Joe Jones has put in place a new set of performance metrics for the Logistics Department at his firm. He is convinced that these
AnnZ [28]

Answer:

Motivating objective              

Explanation:

In simple words, motivating refers to encouraging others to perform a job or task efficiently. It is generally performed by the executive level of employees in the organisation. It is done by teaching others about the incentives and perks they will get by performing the job or by fearing them with punishment. Motivations can be seen as a behavioral charge in an individual to give their hundred percent while performing the assigned task.

4 0
3 years ago
J. M. Keyes put all his money in one stock, and the stock doubled in value in a matter of months. He did this three times in a r
adell [148]

Answer:

Lucky event

Explanation:

In the investments market a true measure of market efficiency is to get a track record of positive outcome from investors over time.

The lucky event problem occurs when an investor makes a profit on investment not because of how efficient a market is or by a logical procedure, but rather by chance.

In the given scenario Keyes put all his money in one stock that doubled in 3 months.

However this was not replicated among other investors who made similar vets on other stocks and lost.

This is an exams of lucky event problem in determining market efficiency.

5 0
3 years ago
Alyssa owns and operates a store in a country experiencing a high rate of inflation. In order to prevent the value of money in h
artcher [175]

Answer:

It is an example of the shoes leather costs.

Explanation:

Shoe leather cost is the cost which involve the time as well as the efforts which people spend on trying to counter-act the inflation effects like holding less amount of cash and make additional trips to the bank.

In this scenario, Alyssa in order to protect herself from the effect of the inflation, she sends employee to bank for depositing the money into the bank four times a day. Therefore, it is an example of Shoe leather cost

7 0
4 years ago
In the boston consulting group growth-share matrix, each of the four categories in the matrix represents ______.
Mandarinka [93]

In the Boston Consulting Group growth-share matrix, each of the four categories in the matrix represents a different investment strategy

More about growth-share matrix:

The growth share matrix was developed through teamwork. It was initially drafted by BCG's Alan Zakon, who would later go on to become the company's CEO, and then improved with his colleagues.

Bruce Henderson, the creator of BCG, popularised the idea in his 1970 essay The Product Portfolio. About half of all Fortune 500 businesses employed the growth share matrix when it was at its most successful.

It continues to be a key component of corporate strategy lessons taught in business schools today.

Learn more about growth-share here:

brainly.com/question/26425181

#SPJ4

5 0
1 year ago
Your grandmother has been putting $1,000 into a savings account on every birthday since your first (that is, when you turned one
lukranit [14]

Answer:

The amount in the account on the  18th birthday = $ 25,645.41

Explanation:

<em>The investment can be described as an ordinary annuity. An ordinary annuity is a series of equal periodic cash flows that  occur for a certain number of years</em>

<em>The amount the invest will accrue principal plus interest is known as the f</em><u><em>uture value</em></u><em> of the annuity</em>

It is determined as follows:

<em>FV = A ×  ( (1+r)^n -1  ) / r</em>

FV - ?,  A = 1000.  r - 4%- 0.04, n - 18

FV = 1,000× ( ( (1.04)^(18) - 1 )/ 0.04

    = 1,000 ×  25.64541288

    = $ 25,645.41

The amount in the account on the  18th birthday = $ 25,645.41

5 0
3 years ago
Other questions:
  • Vladimir is a manager at Auttowort Inc., an automotive plant in the United States. Auttowort has started expanding to other coun
    5·1 answer
  • emphasize designing and managing organizations on an impersonal, rational basis through such elements as clearly defined authori
    9·1 answer
  • choose a real or made-up example of a company, and describe at least three variable costs the company has. (1-3 sentences.
    10·1 answer
  • Select all that apply. Select all the items that describe advertising.
    9·2 answers
  • Which of the following are the assumptions of locational cost-profit-volume analysis : (I) nonlinear variable costs. (II) fixed
    5·1 answer
  • What is the current price for a bond worth $4,000 that has a price quote of 50?
    8·1 answer
  • What are the features of burton biscuits
    6·1 answer
  • If the Fed increases ​ior enough, such that it will raise the intersection point with the vertical portion of reserve​supply, th
    15·1 answer
  • If the number of people classified as unemployed is 50,000 and the number of people classified as employed is 250,000, what is t
    12·2 answers
  • Which set of goals can at times conflict in the short run
    6·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!