Answer:
Quality.
Explanation:
Garvin´s definitions of quality based on the perspective of the viewer (perception is reality):
-Transcendent. quality is intuitively understood but nearly impossible to communicate.
-Product based. quality is found in the components and attributes of a product.
-User based. if the costumer is satisfied, the product has good quality.
-Manufacturing based. if the products conforms to desing specifications, it has good quality.
-Value based. if the product is perceived as providing good value for price, it has a good quality.
Garvin´s dimensions of product quality are:
Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
These different dimensions of quality are not mutually exclusive.
