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kow [346]
3 years ago
8

A helpdesk technician takes a call, "Good morning, this is the helpdesk. My name is Greg. How may I help you today?" The frantic

caller states, "My computer will not turn on and I have a presentation in 15 minutes." The technician responds, "Now calm down and let us see what we can do." The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?
Social Studies
1 answer:
Marianna [84]3 years ago
5 0

Answer:

Identify the problem.

Explanation:

This is the first step of trouble shooting.

The technician must first of all most be able to identify what could have led to the problem ( the computer not turning on). He will think of possible things that could lead to that issue first before knowing what next to do.

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Answer:

Explanation:

Kingdon's model of agenda setting in public policy making are made up of three streams which are; the problem stream, policy stream and political stream. The problem stream has to do with the perception of problems as a public issue that requires government attention and the policy stream has to do with analysing these problems and coming up with policies to address them. The political stream has to do with the political mood and atmosphere of the people.

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3 years ago
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Ostrovityanka [42]

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