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ddd [48]
2 years ago
5

Which closing best expresses a desire to satisfy the customer and signals confidence that the problem has been resolved? a. We a

ppreciate that you let us know about your unfortunate situation. We hope you agree that we demonstrated how much we consider customers our No.1 priority. We can't give you cash for your defective bag, but you can exchange it for an item of equal or lesser value at any retailer that carries the Yuma brand. b. Thanks again for writing. Your satisfaction is our utmost goal. We hope that the new bag will help you get over your disappointment and the inconvenience of buying a defective product. As I said before, such flaws are extremely rare. c. Please take the defective gym bag to any retailer carrying our brand to exchange it for a new hard-wearing Yuma bag.
Business
1 answer:
Sergio039 [100]2 years ago
4 0

Answer:

The closing that best expresses a desire to satisfy the customer and signals confidence that the problem has been resolved is:

b. Thanks again for writing. Your satisfaction is our utmost goal. We hope that the new bag will help you get over your disappointment and the inconvenience of buying a defective product. As I said before, such flaws are extremely rare.

Explanation:

The closing of 'a' in this case sounds unbusinesslike, to say the least.  It is very much unlike the closing of 'b' which is very apt.  The customer should never be made to appear to be at fault for patronizing our products.  The customer's satisfaction should be the utmost guide for maintaining correct customer services.  Trying to attribute a product's fault to a customer is totally wrong and sounds unprofessional.  Finally, option 'c' lacks basic customer service courtesy as it appears to be a command directed to the customer.

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Explain the concept of delegation of authority​
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Masterson, Inc., has 4.4 million shares of common stock outstanding. The current share price is $89.50, and the book value per s
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Answer:

Masterson, Inc.

1. The company's capital structure weights on a book value basis are:

Book Value Weights:

Equity = 0.27 or 27%

Debts = 0.73 0r 73%

2. The company's capital structure weights on market value basis are:

Market Value Weights:

Equity = 0.75 or 75%

Debts = 0.25 or 25%

3. The market value weights of Masterson's common stock and debts are more relevant because they represent a more current valuation of the equity and the debts.  It is easier to calculate the book value weights since the information is more readily available within the entity than the information on market weights.

Explanation:

a) Data and Calculations:              

Equity                                     Units                     Total Value

Outstanding common stock  4.4 million shares

Current share price              $89.50                  $393.8 million

Book value per share           $11.25                    $49.5 million

Debt                                        Units                     Total Value

First bond:

 Face value                             81,000                   $81 million

 Market value                         81,000                    $78.165 million

Coupon rate =                         5.1%                       $4.131 million p.a.

Second bond:

 Face value                            53,000                   $53 million

 Market value                        53,000                   $54.445 million

Coupon rate =                        5.3%                      $2,809 million p.a.

Total book value of bonds    134,000                 $134 million

Total market value of bonds 134,000                 $132.61 million

Capital structure      Equity                    Bonds                 Total

Book value              $49.5 million          $134 million       $183.5 million

Market value           $393.8 million        $132.61 million  $526.41 million

Book Value Weights:

Equity = $49.5/$183.5 = 0.27 or 27%

Debts = $134/$183.5 = 0.73 0r 73%

Market Value Weights:

Equity = $393.8/$526.41 = 0.75 or 75%

Debts = $132.61/$526.41 = 0.25 or 25%

3 0
2 years ago
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Generally, a board member who is a source of information about a firm's day-to-day activities is classified as a(n)<u> inside </u>director.

A director is a person on the company's board of directors who acts as the governing body of the organization. The board of directors, often elected by the company's shareholders, creates policy for the company as a whole and oversees leadership positions in the organization. They guide, advise and run the organization.

Board members are part of the governing body of the organization. Committed to the long-term interests of the organization, they meet regularly to oversee and direct operations, set policy, approve business decisions, evaluate operating performance, and carry out fiduciary responsibilities.

The board membership application process includes several steps. In most corporate boards, a nominating committee interviews candidates and decides who should join the board. Board members then vote on whether to elect the candidate selected by the nominating committee.

Disclaimer: Learn more about board members here  brainly.com/question/28140899

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