Answer: c) presents the good news immediately.
Explanation: The claim that is raised by the customer must be considered for the evaluation and understanding the problem of the customer or customer's product . Business communicator should always reply the adjustment message starting with the good news so that customer can be satisfied by the business services.
Other options are incorrect because it does not explains business position, friendly interaction is not presented and summary of the claim is not represented in adjustment message.Thus, the correct option is option(c).
Answer: I. a limit on the launchers for intercontinental ballistic missiles II. a ban on all new missile programs in the US and the USSR
Explanation: The Strategic Arms Limitation Talks (SALT) were two rounds (SALT I and SALT II) of bilateral conferences and corresponding international treaties involving the United States and the Soviet Union, on the issue of arms control.
SALT II was a series of talks between United States and Soviet Union from 1972 to 1979 which sought to reduce the manufacture of nuclear weapons. It was a continuation of the SALT I talks with representatives from both countries. This became the first nuclear arms treaty which assumed real reductions in strategic forces on both sides.
The treaty was majorly based on the two points above and elements of this agreement were stated to be in effect from 1979 through 1985.
The Answer is B. Created a race - based classification System
