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Andre45 [30]
3 years ago
7

Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of t

he truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using
Business
1 answer:
BabaBlast [244]3 years ago
4 0

Answer: Encourage and track complaints

Explanation:

Encourage and track complaints is a method of customer service some organization implemented to curb some customer service issue or likely monitor how well their product and services are or how well their workers treat their customers. This method of customer service operation helps the firm not to loose potential clients and customers already with them but still likes in the hands the clients or customer's feedback.

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1.Here are data on two companies. The T-bill rate is 4% and the market risk premium is 6%.
kenny6666 [7]

Answer:

Explanation:

1.

According to the CAPM model

Fair return = Risk-free rate of return + (Beta × Market Premium)

For $1 discount store:

Expected return = 4% +(1.5 × 6%)

Expected return = 0.04 + (1.5 × 0.06)

Expected return = 0.04 + 0.09

Expected return = 0.13

Expected return = 13%

For everything $5

Expected Return = 4% + (1 × 6%)

Expected return =  0.04 + (1 × 0.06)

Expected return = 0.04 + 0.06

Expected return = 0.10

Expected return = 10%

2.

From the above calculation;

For $1 discount store:

Since the expected return is greater than the forecasted return at 12%.

Thus, it is overpriced.

For everything $5

Here, it is obvious from the above calculation that the expected return is lesser than the forecasted return at 11%.

Therefore, it is underpriced.

3) Beta can be defined as the security change that takes place due to market functuations. Thus, Beta manages the systematic risk associated with firms. From the information given, Kaskin Inc. has a more systematic risk(beta) than Quinn Inc. Thus, option A is the most accurate.

4)

To first find the growth rate by using CAPM model.

Required return = Risk free return + \beta (market return - risk free return)

Required return = 0.08 + 1(0.18 - 0.08)

Required return = 18%

Using the formula:

Required return = (next year dividend/current price) + growth rate

18% = (9/100) + g

0.18 = 0.09 g

g = 0.09

Growth rate g = 9%

To determine the price at year 1; we have:

= year \ 1 \  dividend \times \dfrac{1+g}{ke-g}

= 9 \times \dfrac{1+0.09}{0.18 - 0.09}

= $109.00

Therefore, the investor can earn a profit of $9 after selling the stock for $109 at the end of the year 1.

5.

According to beta

For portfolio A.

Risk premium per unit = (21 - 8)%/1.3

Risk premium per unit = (0.21 - 0.08)/1.3

Risk premium per unit = 0.1

Risk premium per unit = 10%

For portfolio B.

Risk premium per unit = (17 - 8)%/0.7

Risk premium per unit = (0.17 - 0.08)/0.7

Risk premium per unit = 0.1286

Risk premium per unit = 12.86%

From above, it is clear that the risk associated with portfolio B is lesser compared to portfolio A.

Thus; the correct option is b. A; B

4 0
2 years ago
Emery Corporation Balance Sheet Income Statement​Assets:Cash ​$250,000​Sales​ (all credit) ​ $8,000,000Accounts receivable ​450,
san4es73 [151]

Answer: B. ​48.48%

Explanation:

Debt ratio = Total Liabilities/ Total Assets

Total liabilities = Accounts payable ​+ ​Notes payable + Long−term debt

= 100,000 + 450,000 + 1,050,000

= $1,600,000

Total Assets = $3,300,000

Debt ratio = 1,600,000/3,300,000

= 48.48%

4 0
3 years ago
A partial payment given in order to show intent of purchase is called what?
mel-nik [20]
A down payment is a <span>partial payment given in order to show intent of purchase.  When you intend to make a purchase of an item but do not have the means to pay in full or if a full upfront payment is not required, a down payment may be. A down payment can be a set amount or percentage that is agreed upon by the purchaser and the seller for the intent to purchase the item in full. In most cases, there is a contract outlining the partial down payment and then when everything is due in full. </span>
6 0
3 years ago
Geraths Windows manufactures and sells custom storm windows for three-season porches. Geraths also provides installation service
defon

Answer:

July 1

No Entry

Sep 1

Dr Cash $2,000

Dr Accounts Receivable $400

Dr Cost of goods sold $1,100

Cr Inventory $1,100

Cr Unearned Service Revenue $554

Cr Sales Revenue $1,846

Oct 15

Dr Cash $400

Dr Unearned Service Revenue $554

Cr Service Revenue $554

Cr Accounts Receivable $400

Explanation:

Preparation of the journal entries for Geraths in 2020.

July 1

No Entry

Sep 1

Dr Cash $2,000

Dr Accounts Receivable $400

($2400-$2000)

Dr Cost of goods sold $1,100

Cr Inventory $1,100

Cr Unearned Service Revenue $554

($600/$600+$2000*$2400)

Cr Sales Revenue $1,846

($2,000/$600+$2000*$2400)

Oct 15

Dr Cash $400

($2400-$2000)

Dr Unearned Service Revenue $554

Cr Service Revenue $554

($600/$600+$2000*$2400)

Cr Accounts Receivable $400

($2400-$2000)

5 0
3 years ago
On January 1, 2021, Rapid Airlines issued $200 million of its 8% bonds for $184 million. The bonds were priced to yield 10%. Int
miv72 [106K]

Answer:

1.Dr Interest expense $8million

Cr Cash $8 million

2.Dr Interest expense $8 million

Cr Cash 8 million

3. Dr Bonds Payable $12million

Cr Adjustment in fair value $12 million

Explanation:

Preparation of Journal entries

1) June 30, 2021 Preparation of Journal entry for interest payment

Dr Interest expense $8million

Cr Cash $8 million

[($200 million * 8%) *6/12]

The reason why it was multipled with 6/12 was because the payments are half yearly.

2) Dec 31, 2021 Preparation of Journal entry for interest payment

Dr Interest expense $8 million

Cr Cash 8 million

[($200 million * 8%) *6/12]

3) Dec 31, 2021 Preparation of Fair value adjustment

Dr Bonds Payable $12million

Cr Adjustment in fair value $12 million

($200 million - $188 million)

3 0
3 years ago
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