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Andre45 [30]
3 years ago
7

Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of t

he truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using
Business
1 answer:
BabaBlast [244]3 years ago
4 0

Answer: Encourage and track complaints

Explanation:

Encourage and track complaints is a method of customer service some organization implemented to curb some customer service issue or likely monitor how well their product and services are or how well their workers treat their customers. This method of customer service operation helps the firm not to loose potential clients and customers already with them but still likes in the hands the clients or customer's feedback.

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Industries that are viewed as specialty (instead of a commodity) have a high level of rivalry?
nikdorinn [45]

Answer:

Specialty goods are the products which require high efforts in purchasing because their cost is certainly high, consumers cant take a risk of buying them frequently, like sporting cars, high end cameras, luxury high end clothing etc. There are many industries in specialty goods in which you can see intense level of rivalry. For example, in sporting cars, you have multiple brands which have very severe kind of rivalry like Jaguar and BMW - Lexus and Lotus, they not compete in cars but they compete in their advertisements, evenest as well.

Whereas, when you consider, photographic camera industry, you will also find intense kind of rivalry between Canon and Sony, Leica and Olympus. Here they not only face direct competition from other camera brands, but they also have to face competition from the cell phone industry, which also provide high end cameras in their cell phones like iPhone, Samsung and Oppo etc.

4 0
3 years ago
Which of the following definitions describes the term electroncution
irina1246 [14]
A reflex response to the passage of electric current through the human body and results when electric current enters the body at one point and leaves through another.
7 0
3 years ago
Andrea has prepared the following list of statements about corporations. Identify whether each statement is true or false.
Afina-wow [57]

Answer:

1.True

2.True

3.True

4.False

5.True

6.False

7.False

8.True

9.Treu

10.False

5 0
3 years ago
Charles was the last person on his block to purchase a color television set, and that was in the 1980s. He just couldn't see the
dezoksy [38]

Answer:

Charles is classified in the adopter category called "Latecomers"

Explanation:

Latecomers are traditional consumers. For them, buying a new product brings a feeling of extreme psychological discomfort. They do not like news, even flee from it, and consider it immature to buy an innovative article in the market.

Latecomers represent 16% of consumers, are insecure to adopt new things, do not like to try new things and do not follow fads. Being traditionalists, they always perform the same way and only adopt innovation when there is no other alternative. Like Charles, who only bought the color TV because his old tv stopped working.

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3 years ago
In order for money to work properly, there can be only a certain amount of it in
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A.limited supply hope that helps
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