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Andre45 [30]
3 years ago
7

Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of t

he truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using
Business
1 answer:
BabaBlast [244]3 years ago
4 0

Answer: Encourage and track complaints

Explanation:

Encourage and track complaints is a method of customer service some organization implemented to curb some customer service issue or likely monitor how well their product and services are or how well their workers treat their customers. This method of customer service operation helps the firm not to loose potential clients and customers already with them but still likes in the hands the clients or customer's feedback.

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The problem of _________________ arises when an antique dealer knows more about the quality of an item than the potential buyer,
vlada-n [284]

Answer:

Option (D) is correct.

Explanation:

Imperfect information refers to a situation in which both the parties (i.e buyer and seller) have different information. For example; In a market of second hand car industry, the buyer have less information about the car as compared to the seller. In this type of industry, the seller have more information about the condition and quality of used car.

In our case, the seller of antique have more information about the product, so this will lead to give a disadvantage to a potential buyer of antique.

8 0
2 years ago
Read 2 more answers
Which of the following choices is not evidence supporting the theory of plate tectonics?
Anna71 [15]

B

in the theory, they do not talk about this cave drawing lket alone caves, so let it be, my answer is B

3 0
3 years ago
A senator from a state with several steel-rod factories explains that it is necessary to impose trade restrictions, such as a ta
Sergio [31]

Answer:

Jobs argument

Explanation:

-The national-security argument states that some industries have to be protected by imposing tariffs to maintain the local production in case of a war.

-The unfair-competition argument says that the domestic market has to be protected when there is unfair competition because companies from other countries are subject to different regulations.

-Using-protection-as-a-bargaining-chip argument states that the threat of imposing a restriction can help to eliminate a restriction that was imposed by another country.

-Infant-industry argument says that new industries have to be protected because they don't have economies of scales that their competitors from others countries have.

-The jobs argument claims that the trade with other countries eliminates the local jobs.

According to this, the answer is that the senator is using the jobs argument to argue for the trade restriction on steel rods because he claims that it is necessary to impose those restrictions to protect the workers from losing their jobs.

8 0
3 years ago
What are the central concerns of economics?
nasty-shy [4]

Hi


The answer is : A

Resource use, production, and distribution of goods and services.


I hope that's help:)

5 0
3 years ago
When is the acquisition program baseline prepared?
Liono4ka [1.6K]

Answer:

The Acquisition Program Baseline (APB) is developed by the Program Manager (PM) before the initiation of a program for all Acquisition Category (ACAT) programs and depicts the current condition of a program.

Explanation:

8 0
3 years ago
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