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Andre45 [30]
3 years ago
7

Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of t

he truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using
Business
1 answer:
BabaBlast [244]3 years ago
4 0

Answer: Encourage and track complaints

Explanation:

Encourage and track complaints is a method of customer service some organization implemented to curb some customer service issue or likely monitor how well their product and services are or how well their workers treat their customers. This method of customer service operation helps the firm not to loose potential clients and customers already with them but still likes in the hands the clients or customer's feedback.

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Suppose a company signs a three-year lease agreement. The lease payments have a present value of $40,000. Prior to signing the l
larisa [96]

Answer:

The balance of total assets, total liabilities, and total stockholders' equity is $640,000, $440,000 and $200,000 respectively.

Explanation:

The computation of the balance of total assets, total liabilities, and total stockholders' equity after considering the lease payment  is shown below:

For Total assets  

= Total assets balance + present value of lease payments

= $600,000 + $40,000

= $640,000

For Total liabilities

= Total liabilities balance + present value of lease payments

= $400,000 + $40,000

= $440,000

And, the total stockholders' equity is $200,000

While computing the stockholder equity, the lease payment does not have an impact on the stockholder equity so the balance would remain the same as before

4 0
3 years ago
Astin Company has current assets of $82,530, total assets of $242,050, total net income of $58,240, current liabilities of $72,1
Firdavs [7]

Answer:

a. 1.14

Explanation:

The current ratio is a financial measure that shows how many times the current assets of an entity may be used (covers) the current obligations (liabilities) of the entity.

It is given as current assets divided by current liabilities.

Astin Company’s current ratio

= $82530/$72120

= 1.14

This means that the current assets will settle the current liabilities 1.14 times.

6 0
3 years ago
What type of research involves identifying key product characteristics that become selling​ points? For​ example, the marketing
Trava [24]

Answer:

<em>Product-Specific Research</em>

Explanation:

Product research <em>is an essential part of the development of new products. Analysis will help you determine important issues at every stage of the process and avoid costly errors.</em>

Testing a prototype will help you to reject uncompromising concepts, allowing you to focus money and time commitment on goods with the best chance of commercial success.

Product-Specific Research includes finding key product features that are selling points. Sells the benefit that the product provides.

8 0
3 years ago
Glace has a ______ consistency. A. creamy B. jelly-like C. watery D. thick
kari74 [83]
Glace has a glossy surface, and when frozen, appears like hard gelatin. I would have to say it is D. Thick.

Hope that helps!
8 0
3 years ago
Read 2 more answers
Use the following selected 2016 balance sheet and income statement information for Home Garden Supply Co. (in millions) to compu
zepelin [54]

Answer:

3.76 times

Explanation:

The computation of the asset turnover is shown below:

Asset turnover = Net sales ÷ Average total assets

= $1,356,504 ÷ $360,600

= 3.76 times

By dividing the net sales from the average total assets, the asset turnover could arrive i.e 3.76 times

This is the answer but the same is not provided in the given options

8 0
3 years ago
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