She was wondering whether they've (A) completed their lifeguard training.
Usually in business letters, italic formatting will not be used to indent any section, since italics are almost always reserved for emphasizing certain parts of the document.
Major Kovaloff believes that witchcraft is what took his nose.
He knows a woman that wanted to marry her daughter to him, but he had often rejected. He thinks that to get her revenge, she "must have hired
some witches to spirit it away," which is the only way he could think his nose could have possibly disappeared.