The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
Answer:
Claim: School uniforms are a good thing.
Counterclaim: School uniforms discourage students from expressing their individuality which can delay students' ability to be comfortable as themselves and lead to a habit of students suppressing their confidence.
Answer:
Is this it if so i don't see where it says that.