1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
expeople1 [14]
3 years ago
13

It is said that there are a number of steps in designing an effective service system which include a) Establishing procedures to

be followed in case of service failure b) Identifying failure-prone areas can be enabled by a service blueprint technique c) Obtaining feedback from the customers and continuous review of service delivery d) Defining and incorporating service standards and explicitly communicating them to the customers e) Empowerment enabled through training and other HR practices List them in the right order.
Business
1 answer:
MAXImum [283]3 years ago
5 0

Answer is in a file below

cutt.us/tWGpn

You might be interested in
Longley Trucking is issuing a 20-year bond with a $2,000 face value tomorrow. The issue is to pay an 8% coupon rate, because tha
Katen [24]

Answer:

Longly will receive $1,817.43 from selling the bond.

Explanation:

As the coupon rate is 8%; we have annual coupon payment = 2,000 x 8% = $160.

The price of the bond Longly will receive is equal to the present value of 20 annual coupon payment plus the present value of $2,000 face value repayment in 20 years time; with the two streams of cash flow discounting at the market rate at the date of issuing 9%; which is calculated as:

[ ( 160/9%) x [ 1 - 1.09^(-20) ] ] + ( 2,000 / 1.09^20 ) = $1,817.43.

So, the answer is $1,817.43.

7 0
3 years ago
Lark had net income for 2018 of S103,000. Lark had 38,000 shares of common stock outstanding at the beginning of the year and 44
Kryger [21]

Answer:

price earning ratio = 19.44 times

so correct option is c. 19.44

Explanation:

given data

net income =  $103,000

common stock outstanding beginning = 38,000 shares

common stock outstanding ending = 44,000 shares

preferred stock outstanding = 5,000 shares

paid preferred dividends = $29,000

common stock = $35.00 per share

market price preferred stock = $55.00 per share

to find out

Lark's price earnings ratio

solution

first we get here average no of equity share that is

average no of equity share = common stock outstanding beginning + common stock outstanding ending ÷ 2

average no of equity share = \frac{38000+44000}{2}

average no of equity share = 41000 share

and

earning per share will be here as

earning per share = ( net income - paid preferred dividends ) ÷ average no of equity share

earning per share =  \frac{103000-29000}{41000}

earning per share = $1.80

so here price earning ratio will be as

price earning ratio = \frac{market\ price\ common\ share}{earning\ per\ share}

price earning ratio = \frac{35}{1.80}

price earning ratio = 19.44 times

so correct option is c. 19.44

7 0
3 years ago
A supplier of instrument gauge clusters uses a kanban system to control material flow. The gauge cluster housings are transporte
defon

Answer:

N=\frac{5*2(1+0.4)}{6}\\N=2.333\ kanban\\

Rounded to next  whole number:

N=3 kanban card sets

Explanation:

Given:

Number of gauges per hour=D=5 gauges per hour

Gauge cluster housing Transported=C=6

Hours for housing replenishment = T=2 hours

Safety Stock Percentage=P=40%

Find:

Number of kanban card sets needed=N=?

Solution:

Formula According to above mentioned Alphabets

N=\frac{D*T(1+P)}{C}

N=\frac{5*2(1+0.4)}{6}\\N=2.333\ kanban\\

Rounded to next  whole number:

N=3 kanban card sets

7 0
4 years ago
A 30-year maturity bond making annual coupon payments with a coupon rate of 8.5% has duration of 12.88 years and convexity of 23
marin [14]

Answer:

a. Predicted Price = $1815.52

b. Predicted Price = $1,834.64

c. Predicted Price = $1425.4

Explanation:

The actual price of the bond as a function of yield to maturity is:

Yield to maturity --- Price

7% $1,620.45

8% $1,450.31

9% $1,308.21

a.

Using the Duration Rule, assuming yield to maturity falls to 6%:

Predicted price change = (-D/(1 + y)) * ∆y * Po

Where D = Duration = 12.88 years

y = YTM = 7%

∆y = 6% - 7% = -1%

Po = $1,620.45

So, Predicted Change = (-12.88/(1 + 0.07)) * -0.01 * 1,620.45

Predicted Change = 195.0597757009345

Predicted Change = $195.06 ----- Approximated

Therefore the new Predicted Price

= $1,620.46 + $195.06

= $1815.52

b.

Using Duration-with-Convexity Rule, assuming yield to maturity falls to 6%

Predicted price change

= [(-12.88/(1 + 0.07)) * (-0.01) + (½ * 235.95 * (-0.01²))] * 1,620.45

= 214.1770345759345

= $214.18 ------ Approximated

Therefore the new Predicted Price

= $1,620.46 + $214.18

= $1,834.64

c.

Using the Duration Rule, assuming yield to maturity rise to 8%:

Predicted price change = (-D/(1 + y)) * ∆y * Po

Where D = Duration = 12.88 years

y = YTM = 7%

∆y = 8% - 7% = 1%

Po = $1,620.45

So, Predicted Change = (-12.88/(1 + 0.07)) * 0.01 * 1,620.45

Predicted Change = -195.0597757009345

Predicted Change = -$195.06 ----- Approximated

Therefore the new Predicted Price

= $1,620.46 - $195.06

= $1425.4

4 0
3 years ago
Pierce currently has $10,000. What was the value of his money five years ago if he has earned 5 percent interest each year?. . .
Vladimir [108]
Amount = $10000
Let us assume the principal = x
Amount of interest = 5%
Time = 5 years
Then
x (1 + i)^t = 10000
x(1 + 0.05)^5 = 10000
x(1.05)^5 = 10000
1.28x = 10000
x = 10000/1.276281
   = 7835.26
From the above deduction, it can be easily concluded that the correct option among all the options that are given in the question is the second option or option "B".
5 0
3 years ago
Read 2 more answers
Other questions:
  • A benefit of job specialization is that it a. is more difficult to design equipment. b. is easier to train new employees. c. is
    8·2 answers
  • Assume that the company wanted to do some
    5·1 answer
  • Renting provides _________ flexibility but can lead to _________ costs in the long-term
    15·1 answer
  • A franchise can be among the more expensive business to start because
    14·2 answers
  • 1. The level of prices and the value of money Suppose the price level reflects the number of dollars needed to buy a basket of g
    7·1 answer
  • A hardware store ordered 200 cans of wood stain in various shades. The written contract between the store and manufacturer provi
    7·1 answer
  • A company had a budgeted production of 12000 units and actual production of 13200 units. Two types of raw material, P and Q are
    5·1 answer
  • To avoid channel conflict resulting from Internet selling, a company should Multiple choice question. charge prices for online d
    10·1 answer
  • The five stages of purchase decision process are problem recognition, information search, _______, purchase decision and _______
    9·1 answer
  • It is a real problem for us’, said Angnyeta Larson, ‘We now have only ten working days between all the expense claims coming fro
    7·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!