Question

It is said that there are a number of steps in designing an effective service system which include a) Establishing procedures to be followed in case of service failure b) Identifying failure-prone areas can be enabled by a service blueprint technique c) Obtaining feedback from the customers and continuous review of service delivery d) Defining and incorporating service standards and explicitly communicating them to the customers e) Empowerment enabled through training and other HR practices List them in the right order.

Answer 1

Answer is in a file below

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