Question

You are working the 8:00 AM shift at the help desk. An irate user who fails to identify himself calls in claiming that his workstation is malfunctioning and that you need to fix it NOW. What is the first action you should take?

Answer 1

Answer:

Calmly ask him for his name and a more detailed explanation of the problem.

Explanation:

Since in the question,  it is mentioned that the anger use who fails to identify himself and claim that his workstation is malfunctioning and want to fix it now

Now the action which would be taken is to ask his name in a calmy manner and understand what the actually problem he is suffering by understanding it in a detailed way

Therefore according to the given case, the correct option is d.