Question

A phone caller becomes irate and demands to speak to your boss, saying, "I know she wants to be interrupted to speak to me!" You should say,
A. "Oh, I'm sorry, I'll put you right through."
B. "I told you she was in conference!"
C. "I don't know quite what to do; I'll go into the conference and ask."
D. "Mrs. Wilson can't be contacted now, but I will give her your name and number as soon as possible."

Answer 1

Answer:

The correct answer is D.

Explanation:

Even if the caller is very irritated and demanding to speak to your boss, you should not interrump him if he is in a meeting.

Therefore, the best response to this demand is to take down the name and phone number of the caller and pass it on as soon as your boss is available. This way, you are complying with the caller's request and respecting your boss' schedule at the same time.

Answer 2

D is the most appropriate answer, so i would pick that one.