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Nastasia [14]
3 years ago
14

All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the c

ustomer, describe the problem and apologize, offer an explanation and resolution, and Group of answer choices follow up with a message that documents the phone call and promotes goodwill. suggest a face-to-face meeting to resolve any remaining issues. come to an agreement on a refund or compensation. provide resale information or promote products and services.
Business
1 answer:
JulijaS [17]3 years ago
3 0

Answer:

follow up with a message that documents the phone call and promotes goodwill.

Explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

Generally, all businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and follow up with a message that documents the phone call and promotes goodwill.

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When banks try to make their positioning strategies tangible through the ________ dimension, they make sure the exterior and int
Andru [333]

Answer:

Place

Explanation:

When banks try to make their positioning strategies tangible through the <u>Place</u> dimension, they make sure the exterior and interior have clean lines, the layout of the desks and the traffic flow are planned carefully, and waiting lines are not overly long.

Positioning strategies: It is a strategy that choose one or two key area to focus on for brand and product growth in the market. Before implementing these strategies, it is important to understand the strength and weakness of the company, target customer need and competitor´s position in the market, it help in effective planning and achieve objective of the company.

There are several dimension to positioning strategies, depending on what kind of analysis firm want to conduct.

Here in the given case, Bank have used place dimension of positioning strategies, so that it can gain more customer attraction and keep service flow organized in the bank.

4 0
3 years ago
If a firm decide to eliminate a product line that produce a yearly net lo of $21000 it yearly net income
mina [271]

Option A is the proper response. It will only increase by $21,000 if it can completely eliminate all of the fixed expenses related to that product line.

Net income, in both business and accounting, is an entity's revenue fewer costs, depreciation and amortization, interest, and taxes for a given accounting period.

All fixed expenses related to a discontinued product line should also be discontinued. then the corporation can add $21,000 to its overall net profits. When a product line is discontinued, variable expenses are automatically eliminated.

The correct response is A. only if it can eliminate all of the fixed costs related to that product line will it increase by $21,000.

To learn more about Net Income, refer to this link:

brainly.com/question/1347024

#SPJ4

<u>COMPLETE QUESTION:</u>

If a firm decides to eliminate a product line that produces a yearly net loss of $21,000, its yearly net income

A. will increase by $21,000 only if it can eliminate all of the fixed costs associated with that product line.

B. will increase by $21,000 only if it can eliminate all of the variable costs associated with that product line.

C. will automatically increase by $21,000.

D. will decrease unless the firm can eliminate all of the fixed costs associated with that product line.

4 0
1 year ago
If you cause a car accident, which type of insurance will require you to pay the least out of pocket?
Alex
Low deductible plan because there will be low amount of money taken from you. I am pretty sure.
8 0
3 years ago
Read 2 more answers
Suppose the Federal Reserve engages in open-market operations. It sells $20 billion in U.S. securities. It also raises the reser
klio [65]

Answer: The correct answer is "a. decrease; decrease; decrease".

Explanation: Suppose the Federal Reserve engages in open-market operations. It sells $20 billion in U.S. securities. It also raises the reserve ratio. This causes excess reserves to <u>decrease</u>, the money supply to <u>decrease</u>, and the money multiplier to <u>decrease</u>.

8 0
3 years ago
A machine can be purchased for $150,000 and used for five years, yielding the following net incomes. In projecting net incomes,
umka2103 [35]

Answer:

2.69 years

Explanation:

Payback period calculates the amount of the time it takes to recover the amount invested in a project from its cumulative cash flows.

To derive cash flows from net income, add depreciation to the net income.

Straight line depreciation = (Cost of asset - Salvage value) / useful life

$150,000 / 5 = $30,000

The depreciation expense each year would be $30,000.

Cash flow in year 1 = $30,000 + $10,000 = $40,000

Cash flow in year 2 = $30,000 + $25,000 = $55,000

Cash flow in year 3 = $30,000 + $50,000 = $80,000

Cash flow in year 4 = $30,000 + $37,500 = $67,500

Cash flow in year 5 = $30,000 + $100,000 = $130,000

In the first year, -150,000 + $40,000 = $-110,000 is recovered

In the second year, $-110,000 + $55,000 = $-55,000 is recovered

In the third year, $-55,000 + $80,000 = $25,000 is recovered.

The cash payback period is 2 years + $-55,000 / $80,000 = 2.69 years

I hope my answer helps you

6 0
3 years ago
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