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Nastasia [14]
3 years ago
14

All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the c

ustomer, describe the problem and apologize, offer an explanation and resolution, and Group of answer choices follow up with a message that documents the phone call and promotes goodwill. suggest a face-to-face meeting to resolve any remaining issues. come to an agreement on a refund or compensation. provide resale information or promote products and services.
Business
1 answer:
JulijaS [17]3 years ago
3 0

Answer:

follow up with a message that documents the phone call and promotes goodwill.

Explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

Generally, all businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and follow up with a message that documents the phone call and promotes goodwill.

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The risk-free rate of return is 5.5%, the expected rate of return on the market portfolio is 17%, and the stock of Xyrong Corpor
Katen [24]

Answer:

1. $12.31

2. -11.96%

Explanation:

a) Calculation to determine the intrinsic value of a share of Xyrong stock

First step is to calculate the Required Return

Using this formula

Required Return = Risk-free Rate + [Beta * (Expected Market Return - Risk-free Rate)]

Let plug in the formula

Required Return= 5.5% + [2.7 * (17% - 5.5%)]

Required Return= 5.5% + 31.05% = 36.55%

Second step is to calculate g using this formula

g = ROE * (1 - Payout Ratio)

Let plug in the formula

g= 18% * (1 - 0.25)

g= 13.5%

D0 = EPS0 * Payout Ratio = $10 * 0.25 = $2.50

P0 = [D0 * (1 + g)] / [r - g]

= [$2.50 * (1 + 0.135)] / [0.3655 - 0.135]

= $2.8375 / 0.2305 = $12.31

b). Holding Period Return = [P1 + D1 - P0] / P0

= [$8 + $2.8375 - $12.31] / $12.31 = -$1.4727 / $12.31 = -0.1196, or -11.96%

8 0
3 years ago
What do the income effect, the substitution effect, and diminishing marginal utility have in common?
Sveta_85 [38]

Answer:

They all help explain the downsloping demand curve

Explanation:

The options to the question wasn't provided. The complete question can be in the attached image.

The demand curve slopes downward from left to right. This indicates that the higher the price, the lower the quantity demanded and the lower the price, the higher the quantity demanded.

Income effect is a change in quantity demanded when real income change. Quantity demanded increases when real income increases and decreases when real income falls.

Substitution effect says that consumers would substituite to the consumption of a cheaper good when the price of a good originally consumed increases.

Diminishing marginal utility states that as consumption increases, utility derived from consumption falls and quantity demanded falls.

I hope my answer helps you

3 0
3 years ago
The criteria for white-collar crime can include ______ elements criminology
Angelina_Jolie [31]
<span>The criteria for white-collar crime can include offense elements criminology. To take offense to something is being resentful about an insult or disregard for one's standards, values, principles. In this statement, they are saying that white-collar (the rich) crime typically stems from offensive language or happenings. </span>
7 0
3 years ago
As of December 31, Plush has not recorded any insurance expense for the year. The only insurance policy it owns is the one purch
konstantin123 [22]

Answer:

Debit Insurance expense    $10,000

Credit Prepaid Insurance    $10,000

Being entries to recognize insurance expense for the period (August to December).

Explanation:

Given;

Insurance policy was purchased on July 10 to run for 3 years.

Cost of policy = $72,000

Start date is August 1st. As at 31 December, the policy should have been amortized for 5 months (August to December)

Monthly depreciation = $72,000/(3 × 12)

                                    = $2,000

Total amortization between August and December = 5 × $2,000

                                                                                      = $10,000

Journal entries

Debit Insurance expense    $10,000

Credit Prepaid Insurance    $10,000

Being entries to recognize insurance expense for the period (August to December).

7 0
3 years ago
Slack Inc. borrowed $400,000 on July 1, 2020. The note requires interest at 12% and principal to be paid in one year. Which acco
ale4655 [162]

Answer:

The account is debited on December 31, 2020: Interest expense by the  entry:

Debit Interest expense $24,000

Credit  Interest Payable $24,000

Explanation:

Slack Inc. borrowed $400,000 on July 1, 2020. The note requires interest at 12%.

The amount of interest Slack Inc. pays per year = $400,000 x 12% = $48,000

On December 31, 2020, the company has borrowed $400,000 for 6 months. Following the Accrual basis, Slack Inc. would report on December 31, 2020 the interest expense for 6 months:

$48,000/12 x 6 = $24,000

The adjustment entry:

Debit Interest expense $24,000

Credit  Interest Payable $24,000

7 0
3 years ago
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