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Nastasia [14]
3 years ago
14

All businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the c

ustomer, describe the problem and apologize, offer an explanation and resolution, and Group of answer choices follow up with a message that documents the phone call and promotes goodwill. suggest a face-to-face meeting to resolve any remaining issues. come to an agreement on a refund or compensation. provide resale information or promote products and services.
Business
1 answer:
JulijaS [17]3 years ago
3 0

Answer:

follow up with a message that documents the phone call and promotes goodwill.

Explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

Generally, all businesses deal with unhappy customers at some point, and they typically follow this pattern in these situations: call the customer, describe the problem and apologize, offer an explanation and resolution, and follow up with a message that documents the phone call and promotes goodwill.

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If ending accounts receivable exceeds the beginning accounts receivable Group of answer choices cash collections during the peri
sukhopar [10]

Answer:

no cash was collected during the period

or

cash collections during the year are less than the amount of revenue recognized

Explanation:

For example if we had Accounts receivable beginning balance $ 250,000 and Sales of $ 500,000 are made on accounts then the Total  Accounts receivable will be $ 750,000.

But out of the $ 500,000 sales only $300,00 cash is collected and the remaining  $ 200,000 is still in the Accounts receivable balance so the ending Accounts receivable balance will be $ 250,000 + $200,000 = $ 450,000 which will be greater than beginning Accounts receivable balance.

So there are two possibilities either  cash collections during the year are less than the amount of revenue recognized.

or

no cash was collected during the period.

Similarly it cannot be choice no 1 : collections during the period exceed the amount of revenue recognized

Because if more cash is collected then ending account receivable balance would be less than the beginning account receivable balance.

Choice no 3 is also wrong if cash collections are more than the ending accounts  receivable balance would be less

4 0
3 years ago
A cooling tower a. is controlled by a thermostat. b. cools water as it flows through pipes. c. cools water through insulation. d
vladimir2022 [97]
Your answer should be c because inside the tower its covered by insulation walls to prevent heat.
5 0
3 years ago
Which strategy is an effective way to manage risk
eimsori [14]

Answer:

a documenting and sharing a risk

Explanation:

In the world of risk management, there are four main strategies:

Avoid it.

Reduce it.

Transfer it.

Accept it.

9 Types of Effective Risk Management Strategies

Identify the risk. Risks include any events that cause problems or benefits. ...

Analyze the risk. ...

Evaluate the risk. ...

Treat the risk. ...

Monitor the risk. ...

Avoidance. ...

Reduction. ...

Sharing.

8 0
3 years ago
Kathy has naturally curly hair and has often been disappointed with the haircuts she has received. When she moved to a new town,
aivan3 [116]

Answer: Performance risk

Explanation:

Performance risk can be defined as the concern or risk that a person has when acquiring service and that it does not work effectively. A person may have a concern of not knowing if what he is going to acquire is going to work in the desired way, this is the fear presented by Kathy. Kathy has already had a bad experience regarding her hair, where she has not received the best service in terms of haircuts. After she moved to a new city, she started researching where it can get a good haircut. While it is true that she may find someone who does it well, Kathy still has concerns that it may not look good because of her past experiences.

5 0
3 years ago
Prior to the advent of the internet, which media grew faster than any other advertising medium in history?
Paladinen [302]

Answer:

Social media is the fastest growing trend in the history of the world. This sector

has grown faster than the Internet itself. Within the first ten years of being publicly

available, the Internet managed to gather roughly 1 billion users.

5 0
3 years ago
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