Question

Help Felicity write the buffer and closing for a message rejecting payment of a customer's claim under an auto insurance policy. We reviewed your records and note that you held the policy for 12 months. We sincerely regret that we are unable to pay your claim because the policy period ended and the policy is no longer in force. We can, however, offer you an extension of the policy if you choose to add coverage for another year. We currently offer a low premium on all late renewals. We hope this offer will interest you.

Answer 1

Hi, you've asked an unclear/incomplete question. However, I provided a sample buffer statement in this case.

Explanation:

Remember, the buffer statement is meant to lighten the effects of the bad news, and then prepare the minds of the reader for the disappointing information to follow.

The buffer statement could read;

"Dear, Felicity, we thank you for taking the time to apply for an auto insurance policy claim. We sincerely regret that we are unable to pay your claim because a review of your records show that the policy period ended and the policy is no longer in force.

However, we can offer you an extension of the policy if you choose to add coverage for another year. We currently offer a low premium on all late renewals. We hope this offer will interest you."