What does exceptional customer service mean to you?

Instructions: Read the Grand View Grocers Corporation case below.

Natali5045456 [20]

Solution and Explanation:

The following would be the specifications of the training module for the cashiers:

1. There would be multiple modules consisting of the job responsibilities as refresher courses and at the same time, the new market conditions and additional job related things that they must be doing in the near future would be the other modules.

2. The key areas that the multi module training program would be focussing on would be, customer relationship training, system and data maintenance training, documentation and accounting module

3. The training intervention would be preferably on job and alongside there would be a mentor/coach allotted to the cashiers who are experts in the field preferably store managers and functional experts. For the system related modules, they would be having simulation based modules. Only during the non rush-hours there would be offline training and update sessions with respect to the progress made on their training and the productivity improvement they have achieved over the past week.

The incentives associated with the productivity improvement would be translated into incentivising the cashiers to take up the training modules. The weekly update on the productivity improvement and the progress in their training would inturn make them competitive in nature. While coming to why such distribution has been done with respect to the modules, essentially if we look at the job of the cashiers, it’s a round the clock job and they would lose out on precious working hours if the training is done on an offline basis.

The simulations would definitely help understand the process but the on job training would be the one that is standing out, as they would be continuing their task and at the same time, the result is right in front on them to experience and therefore the distribution of the modules to not stress them out and at the same time not losing out on their time as well.

6 0

3 years ago

Since the end of World War II, manufacturing firms in the United States and in Europe have been moving farther and farther outsi

hodyreva [135]

Answer:

Letter A is correct. Skyscrapers.

Explanation:

In this matter the ideal alternative is Skyscraper. This structure is more used for the service sector as the examples mentioned in the question: finance and insurance companies.

This strategy of locating service companies close to central areas is justified by the high concentration of the target audience of the companies, in addition to the benefit of the skyscrapers being made on a small part of the land and can accommodate many people.

5 0

3 years ago

When considering where to export, advantages to managers of focusing on a nation that is already a sizable purchaser of goods co

NNADVOKAT [17]

Answer:

Option "C" is the correct answer to the following statement.

Explanation:

While deciding where to sell, export and import laws are not insuperable for managers to rely on a country that is a large consumer of goods imported from native countries.

Many products sold to a foreign investor need no export license. Both products are however subject to the laws and legislation on export control.
The easiest way to find if an item needs an export license is to verify which authority has control over the commodity you are attempting to sell, or controls it.

7 0

3 years ago

On December 31, the company's Cash account had a balance of _____. $40,000 $54,000 $110,000 $124,000

notka56 [123]

Answer:

The company's Cash account had a balance of $54,000 on December 31.

Explanation:

Note: This question is not complete. The complete question is therefore provided before answering the questions as follows:

Company's cash account had balance of 14000 on January 1

Receipts from customers- 50,000

payments for dividends- 10,000

receipts for dividends- 5,000

payments for merchandise- 25,000

receipts from issuance of stock- 20,000

On December 31, the company's cash balance is?

A 40,000

B 54,000

C 110,000

D 124,000

The explanation of the answer to the question is now given as follows:

the company's Cash account balance On December 31 can be obtained by simply adding the total cash receipts to and deducting the total cash payments from the Company's cash account balance of 14000 on January 1. This can be expressed as follows:

Cash balance on December 31 = Cash account balance on January 1 + Total cash receipts - Total cash payments .............. (1)

Where we have:

a. Cash account balance on January 1 = $14,000

b. Calculation Total cash receipts

Details $

Receipts from customers 50,000

receipts for dividends- 5,000

receipts from issuance of stock 20,000

Total cash receipts  75,000 

c. Calculation Total cash payments

Details $

Payments for dividends 10,000

payments for merchandise 25,000

Total cash payments 35,000

Substituting the values into equation (1), we have:

Cash balance on December 31 = $14,000 + $75,000 - $35,000 = $54,000

Therefore, the company's Cash account had a balance of $54,000 on December 31.

6 0

3 years ago

Alpha has $40,000 of capital per worker, while Beta has $5,000 of capital per worker. In all other respects, the two countries a

tensa zangetsu [6.8K]

Answer: The correct answer is "a. Less".

Explanation: According to the principle of diminishing returns to capital, an additional unit of capital will less in Alpha compared to Beta, holding other factors constan.

The law of diminishing returns is an economic concept that shows the decrease of a product or a service as productive factors are added to the creation of a good or service. It is a marginal decrease, that is, the increase is smaller every time.

3 0

3 years ago