Answer: selective
Explanation:
She is trying to be selective ,to focus on one particular thing but distractions keep coming.
It's most likely a sign of suppressed agitation and anxiety
Answer:
rapport
Explanation:
Rapport means close and harmonious relationship. In sales and marketing building relationship is crucial factor. It becomes even more important if the client is new and potential one. To develop relationship, it is important to that person involved have similar attitude, behavior or interest. This helps in generating positive perspective from other person and show reciprocal behavior. It helps to develop favorable verbal and non verbal interaction among the people involved.
In the problem mentioned Steve wanted to develop positive image so that interaction can be taken forward positively. Hence, he begins talking about thing in which client has interest. In doing so he is trying establish rapport with the client.
Answer: Communications gap
Explanation: The gap in communication is an everyday occurrence in modern society. The speed of life, as well as the large number of commercials, offers, are the reasons for the communication gap. What sociologists and psychologists see as the reason is a lack of empathy, that is, people's unwillingness to understand others in such a busy modern society or to look at the perspective of others. That is why this gap arises, because what one person or party intended to say was not understood by the person who is listening, i.e the recipient. And so in this case, where the advertisement may have stated that the cleaning shop receives laundry for 24 hours and that customers can take over the laundry from 11 am to 7 pm, or there may be some other misunderstanding, there was certainly no complete understanding between what was stated in the commercial and what Thelma understood.
