Question

Calls to a customer service center last on average 1.4 minutes with a standard deviation of 1.7 minutes. An operator in the call center is required to answer 52 calls each day. Assume the call times are independent. What is the expected total amount of time in minutes the operator will spend on the calls each day

Answer 1

Answer:

the expected total amount of time in minutes is 88.4

Step-by-step explanation:

The computation of the expected total amount of time in minutes is given below:

= Standard deviation × needed to answer calls each day

= 1.7 × 52

= 88.4

hence, the expected total amount of time in minutes is 88.4