Question

Which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customer’s questions? encouragement satisfaction impatience clarity

Answer 1

Answer: Impatience

Explanation: It is impatience since this emotion manifests symptoms such as speaking loudly and quickly to imply that your message is clear but that at the same time you are tired of explaining something. When a person is impatient they despair and begin to speak quickly so that they can finish saying something that at first they feel they have repeated or that they simply do not want to say.