Yes it does, chances are 8/10 but most likely.
Answer:
Organizations are responding to social media complaints using all of the methods indicated. This provides more tools to avoid any type of repercussions.
Explanation:
- Adding non-disparagement clauses in consumer contracts. When someone downloads an app, a user must accept an agreement, sometimes so extense and complicated, that the user will just click <em>Accept</em>. T<u>hese agreements or contracts could include protections</u> so costumers don't speak negatively about a company.
- Increasing the legal staff in the organization. In the case of legal actions, the best protection is to have several attorneys<em> preparing documentation in advance</em> and <u>receiving notification of all potential complaints from community managers</u>.
- Zeroing in one statement that is not true and ignoring the rest. The community manager can take action reducing importance to any complaint created by a consumer, and disregard all related comments. This will make appear the <em>complaint as something unfounded </em>and will lose importance to the eyes of other consumers.
- Deleting unfriendly posts. The most aggressive form of control, and the one that could affect the corporative image the most. Since customers are denouncing something that feels is affecting them directly, the deletion of this complain could be seen as censorship, and tyrannic. Even though the company <u>could set rules</u> to avoid discrimination and violence on their social networks, a comment sent to get help about a situation that affects a customer directly is not correct from a <em>marketing or public relations stand.</em>
Answer: Positioning
Explanation: positioning main goal was to create an impression in the mind of the customers that distinctively set them apart from their competitors. It involves developing a marketing strategy that is aimed at influencing how a particular market segment perceives a good or service in comparison to the competition. The decisions and activities intended was to create and maintain a certain concept of the firm's product in the customer's and in relation to other competitors products is positioning.
The answer is hindsight bias. It is a sense of humility regarding the accuracy of intuitions is most likely to be undermined. Hindsight bias is a time period used in psychology to give an explanation for the tendency of human beings to overestimate their potential to have anticipated a final results that couldn't probably be expected, it is able to lead a man or woman to believe that an occasion changed into more predictable than it really turned into, and may result in an oversimplification of reason and impact.
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