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3 years ago

What is customer service?

Business

1 answer:

kow [346]3 years ago

8 0

Answer:

A Customer service is a way to build positive, long-term

relationships with clients.

Explanation:

Customer service involves supporting existing and potential customers. It entails providing professional, helpful, prompt, and quality assistance to customers before and after a transaction.

Customer service is about building a long-lasting relationship with clients. Good customer service creates and promotes a positive and friendly environment that leaves the client with a great impression. A satisfied, happy customer is likely to be loyal to the business.

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You have recently won the super jackpot in the Washington State Lottery. On reading the fine print, you discover that you have t

icang [17]

Answer:

should choose option a

Explanation:

option a)

annuity due, 31 payments of $180,000 per year, 6.25% discount rate

Present value = $180,000 x 14.40432 (PV annuity due factor, 6.25%, 31 periods) = $2,592,726

option b)

$500,000 today + ordinary annuity, 30 periods, 6.25%, $144,000

present value = $500,000 + ($144,000 x 13.40432 [PV annuity factor, 6.25%, 30 periods)] = $2,430,222

6 0

3 years ago

Wingate Company, a wholesale distributor of electronic equipment, has been experiencing losses for some time, as shown by its mo

k0ka [10]

Answer:

Wingate Company

1. Contribution format income statement segmented by divisions:

Company East Central West

Sales $ 1,500,000 $350,000 $620,000 $530,000

Variable expenses 655,500 154,000 241,800 259,700

Contribution margin 844,500 $196,000 $378,200 $270,300

Traceable fixed expenses 819,000 294,000 329,000 196,000

Non-traceable fixed expenses 110,000

Net operating income (loss) $ (84,500) $(98,000) $49,200 $74,300

2. Decrease in net operating loss = $45,200

Explanation:

a) Data and Calculations:

Wingate's most recent monthly contribution format income statement:

Sales $ 1,500,000

Variable expenses 655,500

Contribution margin 844,500

Fixed expenses 929,000

Net operating income (loss) $ (84,500)

Additional data:

Division East Central West

Sales $ 350,000 $ 620,000 $ 530,000

Variable expenses as

a percentage of sales 44 % 39 % 49 %

Traceable fixed expenses $ 294,000 $ 329,000 $ 196,000

Implementation of the proposal:

Sales for West = $604,200 ($530,000 * 1.14)

Traceable fixed expenses for West = $225,000 ($196,000 + 29,000)

Contribution format income statement segmented by divisions:

Company East Central West

Sales $ 1,574,200 $350,000 $620,000 $604,200

Variable expenses 655,500 154,000 241,800 259,700

Contribution margin 918,700 $196,000 $378,200 $344,500

Traceable fixed expenses 848,000 294,000 329,000 225,000

Non-traceable fixed expenses 110,000

Net operating income (loss) $ (39,300) $(98,000) $49,200 $119,500

Decrease in net operating loss = $45,200 ($84,500 - 39,300)

5 0

3 years ago

Television channel operating profits vary from as high as 45 to 55 percent at MTV and Nickelodeon down to 12 to 18 percent at NB

Xelga [282]

Answer:

Explanation:

MTV and cable channels can have higher operating profits largely because they have lower costs and can reach very specific demographic groups quite easily. MTV and Nickleodeon are typically not paying high and uncertain prices for their shows. They air mainly reruns of proven shows or relatively low-cost reality shows. This means that they have more cost certainty.

In addition, they have very clear target audiences where the networks do not. MTV is clearly aimed at teens and young adults while Nickleodeon is a kids' channel. Advertisers are attracted to channels with such clear demographics.

As far as Porter's five forces go, the most likely reason for the higher cable profits would have to do with brand equity and the lower propensity among buyers to substitute.

These would mean that cable channels have a lower threat of new competition and a lower threat of substitute products. It is true that it is easy for a new cable channel to be created, but it is much harder for such a channel to get the name recognition and brand equity that MTV and Nickleodeon have.

4 0

3 years ago

Streetlore, a footwear manufacturing company, makes business and casual

bulgar [2K]

It has to be the product chain

4 0

3 years ago

Item32 time remaining 46 minutes 2 seconds 00:46:02 item 32 item 32 time remaining 46 minutes 2 seconds 00:46:02 during a recent

abruzzese [7]

The variable cost is calculated as -

Sales - Variable cost = Contribution Margin

Given, Contribution Margin = 25 %

Variable cost = 1 - Contribution Margin = 1 - 25 % = 75 %

25 % of Sales = Contribution Margin = $ 400,000

Sales = $ 400,000 ÷ 25 %

Sales = $ 1,600,000

Variable costs = 75% of Sales = 75 % × $ 1,600,000 = $ 1,200,000

3 0

3 years ago