In a recent Sweetgreen survey about new menu items, one question is, "How much do you like the new seasonal salad on the menu? C
heck one: dislike, dislike slightly, do not dislike or like, like slightly, like a great deal." This is an example of a(n) ____ question. a. open-ended
d. fixed-alternative response
e. Both a and d.
This is also know as Buyer decision making. It involves the decision making process that buyers or customers goes through before, during and after the purchase of a good or services. According to John Dewey, we have 5 stages, and these are:
1. Problem of need recognition
2. Information search
3. Evaluation of alternatives
5. Post - Purchase behavior
The step described in the question is Step 3 which is EVALUATION OF ALTERNATIVES. At this stage, customers evaluate all the products available on a particular scale of attributes. The consumers or buyers narrows down the number of choices at this stage by comparing the advantages and disadvantages of the products. They assess the value of all the products so as to be able to make a decision for the purchase.