Answer and Explanation:
The computation is shown below:
a. The new customer retention rate is 
(a) the day above 3 days from order to delivery 
= 3.5 - 3 
= 0.5 days
And, 
The reduction in customer retention rate is 
= 0.5 ×  1% 
= 0.5%
errors above three per month is 
= 6 - 3  
= 3
The reduction in customer retention rate is 
= 3 ×  1.5% 
= 4.5%
So, the new customer retention rate is 
= 60% - 0.5% - 4.5% 
= 55%
(b) The total reduction in customer retention rate is 
= 0.5 + 4.5 
= 5.0%
The reduction in market share is 
= 5% × 0.5 
= 2.5%
Now 
New market share is 
= 21.4% - 2.5%
= 18.9%
 
        
             
        
        
        
Answer:
d) $530,000
Explanation:
The computation of the total manufacturing cost for the march month is shown below
= Fixed manufacturing cost + (produced tons × variable manufacturing cost per ton)
= $50,000 + (40,000 Tons × $12.00 per ton)
= $50,000 + $480,000
= $530,000
hence, the total manufacturing cost for the march month is $530,000
Therefore the correct option is d. 
 
        
             
        
        
        
Definition: 
Contributions that bring benefits over and above those directly associated with the core business activities and events. These contributions can include monetary, employee time, employee resources, and gifts of any kind. 
        
             
        
        
        
Answer: Extra Vacation ; Stay
Explanation:
<em>At the Nash equilibrium, Deloitte will choose </em><em><u>extra vacation</u></em><em> and Malik will respond with </em><em><u>stay</u></em><em>.</em>
A Nash Equilibrium is the optimal outcome for each player given the decisions of the other player. 
Looking at the the sequential game tree, if Deloitte offered a Money Bonus, Malik would leave because it offers him a higher payout. Deloitte would not want this because they gain more when he stays. 
If Malik is offered extra vacation however, Malik stands to gain more than every other option if he stays and Deloitte would therefore offer him this because it will still be a gain for them. This is the Nash equilibrium.